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Instruments4Music Ltd is completely committed to protecting any information we hold about you. This includes information you readily provide and other information we may collect about you as part of any transaction or enquiry process. This policy explains how and why we do this.
We use your information to process orders, quotations, deliveries, invoices, warranties and returns.
Data is processed where needed to fulfil a contract or for our legitimate business interests.
You can ask to access, correct, block or delete the personal data we hold about you.
Cookies help our website function, remember preferences, support checkout and understand website usage.
We only use the data collected from you to process orders and quotations, notify you of important information such as delivery and invoice status, advise you of any additional information related to your original interest, or provide information you have opted in to receive. We also keep transaction records for the purpose of returns, warranties and product recalls should they ever arise.
We may use limited amounts of this information to follow up on a transaction, including asking for a review of our service or products. We will not pass your details to third parties unless required by law or where necessary to carry out the tasks explained in this policy.
In order to process orders and quotations, retrieve warranty information and correspond with you efficiently, we collect and securely store the following information:
The law states that there must be a lawful basis for the collection and use of personal data. The lawful bases upon which we act are:
You have the right to access, correct, block and delete the data we hold about you at any time if you feel there is no need for us to keep it.
To exercise your rights, call us on 01702 680155, email sales@instruments4music.com, or write to Instruments4Music Ltd, Osprey House, 8A Featherby Way, Rochford, SS4 1LD.
If there is a legal reason that your personal information must be kept, we will notify you.
In order to complete some tasks, it is necessary to share limited amounts of your data with trusted companies we partner with. These include:
Any third party we use which processes your data will have its own privacy policy detailing how it protects and uses the information it holds about you.
We do not solicit or knowingly collect information from children. Any information you provide should not be that of anyone under the age of 16, and all accounts held with us must be in the name of an appropriate adult over the age of 16.
We may use the information you have provided to send you relevant information or offers that we feel may be of interest. The personal information we use for this will be the information you have provided or information from other parties we may work with. We will never sell or rent your data to any third party.
Our basis for using your data in this way is the lawful basis of legitimate interest, where we as a commercial business have a legitimate interest in providing you with our latest product information and where such information is specifically targeted and therefore potentially of interest to you.
You have the right to choose if and how we market to you. You can opt out of marketing while placing an order by web or phone, and can change your preferences at any time by contacting us. Your marketing preferences will always take precedence over our own interests.
We will keep your data on file for as long as you are a customer of Instruments4Music Ltd unless you ask us to remove it, subject to any legal reason that requires us to retain it.
This allows us to:
By using our website and submitting the data mentioned in this policy, you agree for it to be stored and processed in this way where necessary to complete your transaction or enquiry.
A cookie is a small text file held in your web browser that enables us to recognise your computer or device when you visit the site and to capture or remember certain information.
Some cookies are essential, such as those required to buy online, while others are used to collect general information and facilitate additional services.
Our website uses cookies to improve the user experience while browsing, manage customers when they are logged in to ensure authenticity, store customer preferences for future visits, provide tailored information about products and services, and process payments.
On your first visit, you are asked to accept or deny the use of cookies. While you do not need to accept cookies to browse much of our website, you must have cookies enabled if you wish to purchase. You can manage or disable cookies through your browser settings.
We also use Google tracking software to monitor visitor activity. Google uses anonymous cookies and does not store or use any personal information. You can read Google's privacy policy here: Google Privacy Policy.
Other cookies may be used by external vendors such as referral programmes, sponsored links or adverts. These cookies are used for conversion and referral tracking only and do not use, record or store personal information.
If you choose to click a link to another website, you are advised to refer to that website's own terms and conditions and privacy statements to understand how your data may be used on that site.
If you have any questions regarding this privacy policy, please contact us:
Instruments4Music Ltd Osprey House 8A Featherby Way Rochford Essex SS4 1LD
Telephone: 01702 680155 Email: sales@instruments4music.co.uk