Terms & Conditions

1. Web Sales

1.1 The "Acknowledgement" stage sets out your order as you have sent it. Please note that this is not a confirmation or acceptance of your order. While we try to maintain accurate stock levels on the website, we can take no responsibility for subsequent stock unavailability and will inform you of this before accepting the order.

1.2 Acceptance of your order and completion of the contract will take place on despatch of the products ordered.

1.3 The price you pay will be the price displayed on our website at the time we receive your order, apart from the following exceptions:

1. Where the carriage option you have chosen is inappropriate for the goods or delivery area selected.
2. While we try to ensure that all prices displayed on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will notify you of the change and give you the option to reconfirm your order at the new price or cancel it. If we are unable to contact you, we will automatically cancel your order.

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2. Variation

In no circumstances will the Company be bound by any addition to or other variation of these terms, whether oral or in writing, unless any such addition or variation is agreed in writing by the Company with express reference to these terms.

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3. Acceptance of Orders

1. It shall be the responsibility of the Purchaser to determine the suitability of the goods for any application.
2. There is no guarantee as to the goods' suitability for any specific purpose, even if that purpose is known to the Company. In any dispute that may arise, liability of the Company for breach of any warranty or obligation, either expressed or implied, is limited to the value of the goods supplied in any event.
3. All recommendations and advice given by the Company, or the employees or agents of the Company, are given without liability on the part of the Company.
4. Descriptive, pictorial or written material issued or published by the Company from time to time relating to goods offered for sale shall not form part of any contract of sale.
5. The Company shall not be responsible for any loss or damage caused either directly or indirectly by the goods or by any act or omission in connection therewith.

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4. Execution of Orders

Execution of orders is contingent upon the availability of goods and the absence of any circumstances beyond the control of the Company which hinder or prevent such execution.

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5. Returns & Cancellations

Instruments4Music operates a hassle-free 30-day return policy.

1. Goods properly delivered by us will not be accepted for credit unless we are advised beforehand and agree to accept them back. Goods returned as unwanted or incorrectly ordered must be sent back carriage paid within 30 days of receiving the goods.

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6. Delivery Delays

While the Company undertakes that every effort will be made to ensure that goods are delivered promptly, no liability will be accepted for delay in despatch or delivery of goods.

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7. Risk in Goods

The risk in all goods shall pass to the Purchaser on delivery of the goods to the Purchaser.

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8. Damage or Shortage

Damage or shortage of goods discovered on delivery must be notified to the Company within seven days. Any claims for damage or shortage which are not notified within this time shall not be accepted by the Company.

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9. Returned Goods

Goods will not be accepted for return without the prior agreement of the Company. Agreed returns must be accompanied by details giving the reason for return and the date and number of the Company's invoice upon which such goods were charged.

Damaged goods must be signed for as damaged or refused. After goods have been signed for as received in good condition, claims for damage will not be met by the Company.

Where goods are found not to be faulty after being returned to the Company, the sender will be liable for collection and return costs.

Goods returned to the Company as faulty or damaged must be inspected by one of our technicians before a replacement is sent. Goods will not be exchanged automatically except in extreme circumstances.

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10. Payment of Invoices

All orders must be accompanied by full payment unless alternative arrangements have previously been made.

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11. Reservation of Title

Notwithstanding delivery and passing of the risk, legal and beneficial ownership of the goods shall remain with the Company until full payment for the goods has been made.

Until ownership passes, the Purchaser shall hold the goods as bailee for the Company and must keep the goods free from any charge, lien or other encumbrance. If the Purchaser purports to sell the goods before payment is made to the Company, the proceeds of the sale shall belong to the Company until payment in full has been received by the Company.

Where such goods are used, even with loss of identity, the legal ownership of the resultant product shall vest in the Company. Any proceeds of sale in respect of unused goods or resultant products shall be received by the Purchaser as agent for the Company and on its account.

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12. Suspension & Termination

The Company shall be entitled to cancel or suspend performance of the contract if the Purchaser:

1. Fails to make payment due to the Company under contract or on any other account by the due date; and/or
2. Has a receiver appointed, goes into liquidation or bankruptcy, or ceases to trade.

Upon any such cancellation, the Purchaser shall make available for collection by the Company any goods in the Purchaser's possession for which payment has not been made.

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13. Copyrights & Patents

Products offered for sale on this website may be the subject of patents or other legal protection. The Company accepts no liability for infringement of such rights.

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14. Warranties

All items supplied by the Company are guaranteed for a period of 12 months from the date of despatch, with the exception of consumable items such as lamps. Any item found to be defective through faulty materials or workmanship will be replaced or repaired at our discretion.

Refunds will not be given after 14 days except in extreme circumstances. Cash refunds are not given; refunds are made by cheque, credit card or bank transfer only.

The warranty may be invalidated if goods have been modified or otherwise tampered with by anyone other than the Company. The Company reserves the right to cancel warranties on goods being used for hire or for any application for which they were not designed.

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15. Descriptions

1. All diagrams, illustrations, descriptions and dimensions appearing on this website are approximate and included for guidance only.
2. In line with our policy of continuous improvement, we reserve the right to make design or product alterations, or to discontinue any item as may be necessary without prior notification.

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16. Prices

All prices on this website are subject to change without prior notice and include VAT at the current rate.

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17. Contact

By Post

Instruments4Music Ltd
Osprey House
Featherby Way
Rochford
Essex
SS4 1LD

By Phone

01702 680155

By Email

admin@instruments4music.co.uk

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