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We offer a super-fast, reliable delivery service, with a range of options depending on your order value, item size, delivery address and required speed. Your available delivery options are calculated automatically at checkout, with the cheapest suitable service selected by default.
Most items are available for same-day despatch when ordered by 3pm on a working day. Any exceptions are generally shown on the product page.
Courier services provide text and email notifications, including a convenient way to reschedule your parcel if required.
Collect from our Rochford premises at SS4 1LD. Parcels are held for 7 days from reservation and payment.
Your delivery charge is calculated automatically at checkout. For convenience, the cheapest available delivery option is selected by default. Where available, you can upgrade to our Express Next Day Service by selecting it from the delivery options at checkout.
Please ensure your mobile number and email address are correct so the courier can send delivery notifications and we can contact you if there is a query with your order.
Applicable postcodes: IV, HS, KA27-KA28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50 and ZE.
UK Non-Mainland delivery areas are determined by our courier providers.
Applicable areas and postcodes: Northern Ireland, Isle of Man and Isles of Scilly - BT, IM and TR21-TR25.
Same-day despatch is available Monday to Friday only, and eligible orders must reach us no later than 3pm.
Next day means the next working day. Working days are Monday to Friday and exclude weekends and public holidays.
We operate from multiple warehouses to give you the widest choice of products. In some instances, this may mean your delivery takes a little longer. This will be indicated on the product where applicable.
We are confident you will be completely happy with your purchase, but for your reassurance we offer a 30-day return policy. Please review the information below before returning an item.
Unused products can be returned in their original condition within 30 days of receipt, subject to the exclusions below.
Contact us immediately if an item arrives damaged. Noticeable damage should also be recorded on the courier's paperwork.
Contact us if your product develops a fault during its warranty period so we can advise you on the return process.
No problem. If you no longer want your purchase or wish to exchange it, you have 30 days from receipt to return it to us. The product must be unused and returned in its original condition. Please complete our returns form and enclose it with your parcel.
We store and pack all items with extreme care, and our packaging is routinely tested to ensure it is suitable. Our couriers have a very good reputation and parcels are handled carefully. However, despite our best efforts, accidents can sometimes happen.
If your order arrives damaged, please contact us immediately and no later than 7 days after receipt. All noticeable damage should be recorded on the courier's paperwork.
We will arrange free collection of the goods and a suitable replacement for damaged parcels. Please enclose a completed returns form with the goods so we can process the return efficiently.
All goods carry a standard 12-month warranty. Cobra Equipment bags carry a 24-month warranty. If your product develops a fault during this period, please contact us.
For goods deemed faulty within the first six months, we will arrange collection and redelivery at our cost. After six months, you may be required to return the parcel to us.
All goods must be suitably packed and include a copy of our returns form.
Please retain the original packaging until you are completely sure you want to keep your goods. If you need to return an item, reuse the original packaging wherever possible.
If the original packaging is no longer available, use a suitable strong cardboard box with adequate internal packaging to protect the product. Please do not apply sticky tape to, or write on, the product's immediate packaging.
Goods returned as unwanted must be fit for resale. Failure to package goods properly may result in a handling charge and a reduced refund.
All parcels must include a completed Returns Form.
Instruments4Music Ltd Osprey House 8A Featherby Way Rochford Essex SS4 1LD